PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

The following terms and conditions (“Terms”) govern your access to and use of this website (the “Website”) operated by TOC Trading Ltd (Company Number 16830895, registered in England and Wales, with registered office at Unit G1, The Dixon Centre, Reepham Road, Norwich NR6 5PA) (“we”, “us”, or “our”).

By accessing or using the Website, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations, including the Consumer Rights Act 2015 and the Electronic Commerce (EC Directive) Regulations 2002.

We may update these Terms from time to time. Any changes will be effective upon posting the revised Terms on the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

1. Intellectual Property

All intellectual property rights in the Website and its content (including but not limited to text, graphics, logos, images, software, and designs) are owned by us or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.

You may view and print content from the Website for your personal, non-commercial use only. No other use, reproduction, or distribution is permitted without our prior written consent.

All trademarks, service marks, and trade names used on the Website are owned by us or our licensors.

2. Use of Website Materials

We may provide information, documentation, or other materials through the Website (“Materials”). You may use these Materials solely for the purpose of using the Website and our services.

No licence is granted to you in respect of any intellectual property rights except as expressly set out in these Terms.

3. Account and Account Use

If you create an account on the Website (“Account”):

a. You are responsible for maintaining the confidentiality and security of your Account, passwords, and all activities that occur under your Account.

b. You must notify us immediately at info@toctrading.co.uk of any unauthorised use of your Account or any other breach of security.

c. You agree to provide accurate, current, and complete information when creating or updating your Account and to promptly update any changes.

4. Payment

When making a purchase, you agree to provide valid payment details. Prices include VAT (where applicable) and any delivery costs will be shown at checkout.

You confirm that you are authorised to use the payment method provided. You authorise us (and our payment processor) to charge the full amount to your chosen payment method.

We may obtain pre-authorisation from your card issuer for the transaction amount. We reserve the right to cancel any transaction if we reasonably believe it breaches these Terms or to prevent loss.

5. Sale of Goods

We aim to ensure that all product descriptions, images, and prices on the Website are accurate. However, errors may occur, and we do not guarantee that information is error-free.

Goods are sold subject to availability. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Your statutory rights are unaffected by these Terms.

6. Delivery, Returns, and Refunds

Please refer to our separate Delivery Policy and Returns Policy for details on delivery, returns, cancellations, and refunds.

You have statutory rights under the Consumer Rights Act 2015, including a 14-day cooling-off period for most distance sales (with exceptions for certain goods, e.g., personalised items).

For any queries, please contact us at info@toctrading.co.uk.

We reserve the right to refuse or cancel orders in certain circumstances, such as pricing errors or suspected fraud, and will refund any payment made.

7. Affiliate Marketing and Advertising

We may participate in affiliate marketing and receive commissions or other compensation for promoting third-party goods or services on the Website.

8. Acceptable Use

You agree not to use the Website:

a. For any unlawful purpose or in breach of these Terms;

b. To infringe our or any third party’s intellectual property rights;

c. To upload viruses or malicious code;

d. To engage in fraud, gambling, or pyramid schemes;

e. To post obscene, defamatory, hateful, or discriminatory material;

f. To harass, threaten, or violate others’ rights;

g. To collect data about others without consent.

9. Privacy and Data Protection

Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with the UK GDPR and Data Protection Act 2018.

By using the Website, you consent to such processing and warrant that all data provided by you is accurate.

10. Security and Prohibited Actions

You must not:

a. Attempt to reverse engineer, decompile, or disassemble any part of the Website;

b. Interfere with the Website’s security, functionality, or network.

11. Limitation of Liability

To the fullest extent permitted by law, we exclude liability for any indirect, consequential, or incidental loss or damage arising from your use of the Website.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Your use of the Website is at your own risk.

12. Indemnity

You agree to indemnify us and our affiliates against any claims, losses, damages, or costs (including reasonable legal fees) arising from your breach of these Terms, misuse of the Website, or violation of any law or third-party rights.

13. Service Interruptions

We may suspend or restrict access to the Website for maintenance or other reasons. We are not liable for any loss caused by such interruptions or unavailability.

14. Termination

We may suspend or terminate your Account or access to the Website at any time, without notice, if you breach these Terms or for any other reason.

Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also benefit from mandatory protections in your country of residence.

Contact us at info@toctrading.co.uk for any questions.